Responsible Gambling

At Priceline Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players. We believe that gambling should always be a form of entertainment, not a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment

Priceline Casino operates in full compliance with the Interactive Gambling Act 2001 (Cth) and adheres to the guidelines set by the Australian Communications and Media Authority (ACMA). We are dedicated to minimising the risks associated with problem gambling and promoting responsible play across all our services.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. You may have a gambling problem if you:

• Spend more money or time gambling than you can afford
• Find it difficult to stop or cut back on gambling
• Gamble to escape stress, anxiety, or depression
• Borrow money or sell possessions to fund gambling
• Lie to family or friends about your gambling habits
• Chase losses in an attempt to win back money
• Neglect work, family, or personal responsibilities due to gambling
• Feel irritable or restless when trying to reduce gambling

If any of these signs apply to you, we strongly encourage you to use the tools available on our platform and seek professional support.

Responsible Gambling Tools

We provide a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent during your current session.

Loss Limits

Set a cap on the amount you are willing to lose within a defined period. Once your loss limit is reached, you will be unable to place further bets until the period resets.

Self-Exclusion

If you feel you need a break from gambling, you can self-exclude from Priceline Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, contact our support team at [email protected] or call us on 1800 123 456 (available 24/7).

Take a Break

If you need a short break, you can temporarily suspend your account for 24 hours, 7 days, or 30 days without committing to a full self-exclusion.

Account Closure

You may close your account at any time by contacting our customer support team. Any remaining balance will be returned to you upon closure.

National Self-Exclusion Register

Australia operates a national self-exclusion register for online wagering services. We encourage all players who are concerned about their gambling to register at Gamban or through the national exclusion scheme to block access across multiple licensed operators simultaneously.

Protecting Minors

Priceline Casino strictly prohibits anyone under the age of 18 from registering or gambling on our platform. We conduct identity verification checks on all new accounts and reserve the right to request additional documentation at any time.

If you share a device with minors, we strongly recommend using parental control software to prevent underage access to gambling websites. Recommended tools include:

• Net Nanny
• CYBERsitter
• Gamban

Support Organisations in Australia

If you or someone you know is struggling with gambling, free and confidential help is available. We encourage you to reach out to any of the following organisations:

• Gambling Help Online — Available 24/7 online chat and phone support
  Phone: 1800 858 858
  Website: www.gamblinghelponline.org.au
• Lifeline Australia — Crisis support and suicide prevention
  Phone: 13 11 14
  Website: www.lifeline.org.au
• Beyond Blue — Mental health support
  Phone: 1300 22 4636
  Website: www.beyondblue.org.au
• MensLine Australia — Support for men
  Phone: 1300 78 99 78
  Website: www.mensline.org.au
• Financial Counselling Australia — Free financial advice
  Phone: 1800 007 007
  Website: www.financialcounsellingaustralia.org.au

Tips for Gambling Responsibly

• Set a budget before you start and stick to it
• Only gamble with money you can afford to lose
• Treat gambling as entertainment, not as a source of income
• Take regular breaks and do not gamble for extended periods
• Do not gamble when you are upset, stressed, or under the influence of alcohol
• Balance gambling with other leisure activities
• Never chase your losses
• Keep track of the time and money you spend gambling

Contact Us

If you have any questions about our responsible gambling policies or need assistance activating any of the tools described on this page, please contact our dedicated responsible gambling support team:

• Email: [email protected]
• Phone: 1800 123 456 (24/7, free call within Australia)
• Live Chat: Available on our website 24 hours a day, 7 days a week

This page was last updated on 1 June 2026.